General Questions

  • Which is the process in order to find a product online?


    • Through Navigation

    Select the main product category you are interested in among Skincare, Fragrances, Make-up, Hair, Body, Men, Kids, Sun protection. Then you can view the subcategories until you reach a list of relevant products to your choosing. Click on your favorite product to view more details. Otherwise you can find your favorite products by selecting your favorite brand at the A-Z category from the central category “BRANDS” which drives you directly to the page of your interest

    • Through searching

    Our website supports a useful searching system: Enter a search term at the search bar and the product of your interest will appear according to the product name, the brand, the category product etc.

  • How can I save the products I like in order to view them later?

    To be able to save your products it is necessary to create your personal account first and log in as a registered user on site. You can save your favorite items by selecting  "♥ Add to Favorites" at the product page.
    To see the list of all your saved products, select the heart icon "♥" located at the top-right of the page indicated as Μy Shopping Wishlist.

  • I cannot find the product I am searching

    We apologize if you haven't found the product you are searching by browsing or by using the Search field at the top-right of the page. Please contact us for customer service.

    You can find all our contact details HERE.

  • How can I  book an appointment for make-up or other beauty services?

    Make-up or other service appointments are being scheduled only by contacting Hondos Center stores.

    You can find all telephone numbers and addresses HERE.

  • I am browsing a product page and there is no Buy option. Why is this happening? 

    When there is no Buy option, this indicates that the specific product is currently unavailable. The stock balances of the products are updated daily. By selecting "I’m Interested" you can enter your e-mail address and you will receive further notice once the product is available.

  • How can I  be informed of new sales and offers at www.hondoscenter.com? 

    If you wish to be informed about our latest news , sales and offers of Hondos Center e-shop, you can subscribe to our Newsletter by entering your e-mail at the bottom of the page HERE.

  • How can I return/exchange a product I bought at a Hondos Center physical store?

    Products that are purchased at Hondos Center physical stores can only be returned /exchanged at the physical store from which they were purchased or according to the guidelines of the store that the receipt has been issued.

    You can find all the physical stores' contant information HERE.

  • Where should I ask for the use or suitability of a specific product?

    Please visit the closest Hondos Center local store where our beauty expert will give you the beauty tips that apply to your needs.

    You can contact our local stores HERE.

    Otherwise you can send us e-mail at beauty.helpcenter@hondoscenter.gr and you will receive a responce within three working days.

  • In which way can I redeem a gift card that I was given at a local Hondos Center store?

    Gift Cards that have been issued from some of the physical stores, can be redeemed with online purchases. Also, Gift Cards that have been issued from our online store , can be redeemed at our physical stores.


    For more information you can call +30 214 416 9060 (10 Stadiou & 4 Omirou).


    * The Hondos Center Gift Card is not replaceable in case of loss, theft or damage.
    **The Gift Card is not redeemable, nor is it exchanged for money or gift vouchers.

  • Is my private data safe?

    Hondoscenter.gr considers every information provided by user, including his private data or his order as private and confidential. Therefore, the company is comitted legally not to publish, exchange, sell or reveal private data of any customer.

    Read more information  about our Privacy and Data Protection Policy.

  • Are the prices / promotions / discounts of the Eshop the same as those in the physical stores?

    Displayed prices / promotions / discounts apply in principle only to the online store. With regard to physical stores, the pricing / promotion / discounting is defined by each store. With a visit to a physical store you will be able to see the price of the product. You can find the contact information of the stores HERE.
Orders-Deliveries-Returns

  • How can I place an order at hondoscenter.com?

    STEP 1: Add the item of your interest to your cart by clicking "Add to Cart"

    STEP 2: Go to the cart by clicking the cart icon at the top right of the page. 

    STEP 3: Check the products in your cart and proceed by click on the button "Continue Order"

    STEP 3: You can place your order by following the options below.

    a) Create your personal account which allows you to maintain your personal Profile and receive news, offers and updates on products that address your needs and interests. Additionally, you will have access to your Order History giving you the opportunity to oversee your order.
    b) Proceed with your order as Guest.
    Fill all the necessary fields and select CHECKOUT. Fields with asterisk (*) are mandatory.
    If you have selected Credit/Debit Card Payment, you will be automatically transferred to the Bank’s safe environment to complete your payment.
    After you have submitted your order you will receive a confirmation email with your order details.

  • How can I place a phone order?

    You can contact us via phone at 2160028002 from Monday to Friday, 09:00 – 17:00.
    Currently phone orders are only being paid upon delivery.

  • Can I add or remove products from my order?

    If your order has already been processed and you have received a confirmation email, unfortunately we cannot make any changes to your order. 

    If you need further assistance please contact customer service.

  • When will I receive my order and which is the ammount I have to pay for shipping cost?

    Please see delivery time HERE and shipping costs HERE.

  • Can I pick-up my order from my nearest Hondos Center - physical store or from your warehouse?

    Currently there is no pick-up option for online or phone orders from the physical stores or from our warehouse.
    All orders are being delivered to your shipping address via courier service.

  • What are the available payment options?

    Available payment options for online orders are via credit/debit card, pay on delivery or Paypal.

    For phone orders currently the only available option is payment on delivery.

    The additional charge for cash on delivery payment is 1,90 euro.
    Please find more details HERE.

  • Can I issue an invoice?

    Yes you may issue an invoice for your online purchases.

  • Can I pay by instalments my order?

    You can choose to pay in 12 instalments only through your credit card and  through our e-shop 
    Please find more information HERE.

  • I have in my disposal a discount voucher, how can I redeem it?

    You can redeem a discount voucher by entering the voucher code, at the field Submit Coupon that you will find at at the bottom left in your cart.

    If your coupon code is valid and your order follows the conditions for voucher redemption, then a confirmation message will appear under the Coupon field and the discount will automatically appear on your order.

    If your code is not valid, then a relevant message will appear and consequently there will be no change in the value of your order.

  • How can I track my order?

    Once your order is shipped you will receive a shipment confirmation email where you can see your order's tracking number and a courier tracking link where you can enter and track your order.

    If the link or tracking number ID is not working, you can call us or send us email.

    Please find our contact details HERE.

  • How can I change my shipping address or shipping info?

    If you have received a confirmation email which mentions that the order has been shipped, then your order has already been processed by the Courier company and for any change you have to contact them directly.

    For your convenience please note your tracking number that has been sent to you by email. If you haven't received a shipping confirmation email then you can contact us at +30 2160028002 from Monday to Friday 09.00-17.00, in order to change your shipping details.

  • How can I get a gift wrap for my order?

    In cart page check the Giftwrap box under the product list.

  • My order has been delayed , what can I do?

    In case you haven't received your order at the expected delivery date and we haven't informed you about any expected delay , please check if you have received in your inbox the following emails :

    a) Order confirmation and b) order shipping confirmation.

    If you haven't received the order confirmation email (inbox or spam folder), that means your order has not been submitted and you will be required to make a new order.
    If you have received verification email that your order has been sent but hasn’t been delivered, please contact us.

    You can contact us HERE.

  • How can I cancel my order?

    If you have already received an order shipping confirmation email, that means your order has already been received from the courier service and cannot be cancelled. In that case, once you receive your order, you can proceed with the return procedure.

    While your order is in the processing stage ("PROCESSING") it is not possible to be canceled.
    In case you wish to cancel your order, you must either refuse to receive it upon delivery or return it upon receipt.
    For your convenience, cancellations department operates Monday to Friday 8:30 - 14:00.

    More information on our Cancellation Policy can be found HERE.

  • Can I return/change my order after I have received it?

    At the moment there is no altering option.

    Returns are possible under the following terms:

    • Within 14 days from the delivery date
    • As long as the product has not been used/ opened
    • As long as is not part of an offer
    • Via courier service ( include in the box product the purchase receipt and the return application document) only after filling in the form you can find here.

    You can see thoroughly the terms & conditions of our return policy HERE.

  • Is it possible to choose samples when I place my order?

    Before the completion of your order, it is possible to choose some samples depending the total amount of your purchases. Each sample can only be selected once per order. The samples are available, while stock lasts.
Account

  • How can I create an account at www.hondoscenter.com?

    Select the link "LOGIN • REGISTER" which is located at the top right of the www.hondoscenter.com page.

    Select the link "Register" located under the button  "LOGIN • REGISTER".

    Fill in your email, contact details and the password you wish.

    After you fill in your details, select the link "Create Account" .

    Your account is ready!

  • I forgot my password. What can I do?

    In case you forgot your password for hondoscenter.com, select the link "Login - Register" located at the top right of the page, at the bottom of the column "Login" then press the button "Forgot your Password?" and fill in the email you used when you registered and select "Submit".
    You will receive an email with a link for creating a new password.

    If you do not receive this email please contact us. You can find all contact details HERE.
Giftcards

  • How can I buy a gift card from hondoscenter.com?

    Fill in the form here with the necessary information and click the Add to Cart button.

  • How can I pay for the gift card?

     Available payment methods for purchasing a gift card are by credit / debit card or via Paypal.

  • Can I edit the gift card once it has been added to the cart?

    Unfortunately, it is not possible to edit / change the gift card once it has been added to the cart. You will need to remove it from your cart and re-fill out the form here.

     

  • Can I redeem the gift card partially?

    The gift card is not redeemable partially. The value of your purchases should be equal to or greater than the value of the gift card.

  • How long is the gift card valid for?

    The gift card can be redeemed within 6 months from the date of purchase.

  • Can I redeem the gift card I bought from hondoscenter.com at a physical store?

    It is not possible to redeem it in physical stores. You can redeem your gift card exclusively at hondoscenter.com

  • Can I cancel the gift card I bought?

    In case you want to cancel your gift card, you can contact Customer Service at 2160028002 from Monday to Friday (09.00-17.00) or send us an e-mail at customer.care@hondoscenter.gr

  • How can I return the products I bought by redeeming my gift card?

    Unfortunately, it is not possible to return products purchased with a gift card. There is only the option of replacement.