Orders-Deliveries-Returns
  • How can I place an order at hondoscenter.com?

    Once you find a product of your interest, you can add it to your cart, by selecting “Add to Cart”.
    You can review your cart and then proceed to Checkout. Through your Cart, you can overall view your order , modify , and access it.

    The following options are given when finalizing your order:
    a) Creating your personal account which allows you to maintain your personal Profile and receive news, offers and updates on products that address your needs and interests. Additionally, you will have access to your Order History giving you the opportunity to oversee your order.
    b) By proceeding with your order as Guest.
    Fill all the necessary fields and select CHECKOUT. Fields with asterisk (*) are mandatory.
    If you have selected Credit/Debit Card Payment, you will be automatically transferred to the Bank’s safe environment to complete your payment.
    After you have submitted your order you will receive a confirmation email with your order details.
  • How can I place a phone order?

    You can contact us via phone at 2130394000 from Monday to Sunday, 09:00 – 21:00.
    Currently phone orders are only being paid upon delivery.
  • Can I add or remove products from my order?

    If your order has already been processed and you have received a confirmation email, unfortunately we cannot make any changes to your order. 
  • When will I receive my order and which shipping costs occur?

    Please see delivery time HERE and shipping costs HERE.
  • Can I pick-up my order from my nearest Hondos Center?

    Currently there is no pick-up option for online or phone orders from the physical stores.
    All orders are being delivered to your shipping address via courier service
  • What are the available payment options?

    Available payment options for online orders are via credit/debit card, pay on delivery or Paypal.
    For phone orders currently the only available option is pay on delivery.
    There is no additional charge upon delivery.
    Please find more details HERE.
  • Can I issue an invoice?

    The option of invoice will soon be available.
  • Can I pay with partial payments for my order?

    If you pay by credit card, you can choose up to 12 partial payments depending on the total amount of the order.
    Please find more information HERE.
  • How can I redeem a discount voucher?

    You can redeem a discount voucher by entering the voucher code, at the field Submit Coupon that you will find at your cart.
    If your coupon code is valid and your order follows the conditions for voucher redemption, then a confirmation message will appear under the Coupon field and the discount will automatically appear on your order.
    If your code is not valid, then a relevant message will appear.
  • How can I track my order?

    Once your order is shipped you will receive a shipment confirmation email where you can see your order's tracking number and a courier tracking link where you can enter and track your order.

    If the link or tracking number ID is not working, you can call us or send us email.

    Please find our contact details HERE.

  • How can I change my shipping address or shipping info?

    If you have received a confirmation email which mentions that the order has been shipped, then your order has already been processed by the Courier company and for any change you have to contact them directly.

    For your convenience please note your tracking number that has been sent to you by email. If you haven't received a shipping confirmation email then you can contact us at +30 2130394000 from Monday to Sunday 09:00–21:00, in order to change your shipping details.

  • How can I get a gift wrap for my order?

    In cart page check the Giftwrap box under the product list.

  • My order has been delayed , what can I do?

    In case you haven't received your order at the expected delivery date and we haven't informed you about any expected delay , please check if you have received in your inbox the following emails :

    a) Order confirmation and b) order shipping confirmation.

    If you haven't received the order confirmation email (inbox or spam folder), that means your order has not been submitted and you will be required to make a new order.
    If you have received verification email that your order has been sent but hasn’t been delivered, please contact us.

    You can contact us HERE.
  • How can I cancel my order?

    If you have already received an order shipping confirmation email, that means your order has already been received from the courier service and cannot be cancelled. In that case, once you receive your order, you can proceed with the return procedure.

    If you have not received order shipping confirmation email, contact us at customer.care@hondoscenter.gr with subject "Order cancellation" providing us with your order information.
    For your convenience, cancellations department operates Monday to Friday 8:30 - 14:00.

    More information on our Cancellation Policy can be found HERE.
  • Can I return/change my order after I have received it?

    At the moment there is no altering option.

    Returns are possible under the following terms:

    • Within 14 days from the delivery date
    • As long as the product has not been used/ opened
    • As long as is not part of an offer
    • Via courier service ( include in the box product the purchase receipt and the return application document) only after communication with Hondos Center customer service. You can find all contact details HERE.

    You can see thoroughly the terms & conditions of our return policy HERE.
General Questions
  • How can I find a product?

    • Browsing
    Select the main product category you are interested in among Skincare, Fragrances, Make-up, Hair, Body, Men, Kids, Sun protection.
    Then you can view the subcategories until you reach a list of relevant products to your choosing. Click on your favorite product to view more details. You can also find your favorite products by selecting your favorite brand at the A-Z category.
    • Searching
    Enter a search term at the search bar located at the top - right of the page.
  • How can I save the products I like in order to view them later?

    To be able to save your products it is necessary to create your personal account first and log in as a registered user on site. You can save your favorite items by selecting "Add to Favorites" at the product page.
    To see the list of all your saved products, select the heart icon located at the top-right of the page indicated as Μy Shopping Wishlist.

  • I cannot find the product I am searching

    We are sorry if you haven't found the product you are searching by browsing or by using the Search field at the top-right of the page. You can contact us or send us your request, so we can assist you in any way possible.
    You can find all our contact details HERE.
  • How can I  book an appointment for make-up or other beauty services?

    Make-up or other service appointments are being scheduled only by contacting Hondos Center stores.

    You can find all telephone numbers and addresses HERE.

  • I am browsing a product page and there is no Buy option. Why is this happening? 

    When there is no Buy option, this indicates that the specific product is currently unavailable. The stock balances of the products are updated daily. By selecting "I’m Interested" you can enter your e-mail address and you will receive further notice once the product is available.
  • I want to be informed of new sales and offers at www.hondoscenter.com 

    If you wish to be informed about our latest news , sales and offers of Hondos Center e-shop, you can subscribe to our Newsletter by entering your e-mail HERE.
  • How can I return/exchange a product I bought at a Hondos Center local store?

    Products that are purchased at Hondos Center local stores can only be returned /exchanged at the local store from which they were purchased or according to the guidelines of the store that the receipt has been issued.

    You can find all the physical stores' contant information HERE.

  • Where should I ask for the use or suitability of a specific product?

    Please visit the closest Hondos Center local store where our beauty expert will give you the beauty tips that apply to your needs.

    You can contact our local stores HERE.

  • Can I redeem a gift card that I was given at a local Hondos Center store?

    Gift cards provided at Hondos Center local stores can only be redeemed with purchases at the local stores and not with online purchases.
  • Is my private data safe?

    Hondoscenter.gr considers every information provided by user, concerning his private data or his order as private and confidential. Therefore, promises not to publish, exchange, sell or reveal private data of any customer.

    See more about our Privacy and Data Protection Policy.

  • Are the prices / promotions / discounts of the Eshop the same as those in the physical stores?

    Displayed prices / promotions / discounts apply in principle only to the online store. With regard to physical stores, the pricing / promotion / discounting is defined by each store. With a visit to a physical store you will be able to see the price of the product. You can find the contact information of the stores HERE.
Account
  • How can I create an account at www.hondoscenter.com?

    Follow the link "LOGIN • REGISTER" located at the top right of the www.hondoscenter.com page.

    Follow the link "Register" located under "LOGIN • REGISTER".

    Fill in your email, contact details and the password you wish.

    After you fill in your details, follow the link "Create Account" .

    Your account is ready!
  • I forgot my password. What can I do?

    In case you forgot your password for hondoscenter.com, follow the link "Login - Register" located at the top right of the page, at the bottom of the column "Login" press the button "Forgot your Password?" and fill in the email you used when you registered and select "Submit".
    You will receive an email with a link for creating a new password.

    If you do not receive this email please contact us. You can find all contact details HERE.